Scoring the Value Stream

This guided overview walks through the value stream scoring process within collaborative sessions, demonstrating how facilitators and team members can input scores for key metrics like wait time, processing time, and accuracy. Scoring plays a crucial role in providing objective, measurable data that helps teams assess the efficiency and effectiveness of each step in the value stream.

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To begin, facilitators initiate the scoring process by selecting the “Score” option within the nVeris platform. Once the session is active, team members can start entering their scores for each step of the process. This includes assessing factors like wait time, which measures delays, and processing time, which tracks the time taken to complete each task. Additionally, collaborators will assess the percentage of the task completed accurately, reflecting the quality of execution at each stage.

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To ensure unbiased scoring, the system initially hides the scores, preventing participants from influencing each other's input. This feature helps maintain objectivity and fairness during the process. As collaborators enter their data, the platform automatically aggregates and updates the scores for each step in real-time. For example, in a scenario like greeting a customer, collaborators might input a five-minute wait time, a 30-second processing time, and a 45% accuracy rate. The system then updates the scores, allowing the team to track performance and identify areas for improvement.

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By using these objective, measurable criteria, teams gain valuable insights into the flow efficiency and performance of their value stream. This data-driven approach enables teams to make informed decisions, align their efforts with organizational goals, and prioritize value delivery with confidence. With nVeris, the scoring process enhances visibility, supports continuous improvement, and fosters alignment across all stakeholders.

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