Bringing ITIL (Version 5) to Life | Webinar

Bringing ITIL (Version 5) to Life | Webinar

nVeris® joins PeopleCert for a practical session on putting ITIL (Version 5) concepts into action, using AI to accelerate the path from mapping the current state to designing and continually improving the future state.

Value Realization Starts With How Work Actually Flows

ITIL (Version 5) connects strategy, operating models, customer and employee experience, value streams, products and services, technology, and increasingly AI in how organizations create and deliver value. Applying it depends on understanding how work actually flows across the organization.

On November 4, PeopleCert is hosting this webinar featuring Dmitry Isaychenko and Helen Beal of PeopleCert, and Brian Paniccia, Chief Product Officer at nVeris.

Every customer journey runs on the value streams, workflows, people, technology, and organizational capabilities that enable it. Mapping those connections exposes the constraints and opportunities that shape how value reaches the customer. With nVeris, teams model that operating environment together and simulate new ways of working with ITIL practices and AI before change is committed. A real-world industry scenario grounds each of these concepts.

What the session covers:

• The links ITIL (Version 5) draws between customer experience, value streams, products and services, and the operating model
• Why value realization depends on seeing how work actually flows across the organization
• Using AI to speed up value stream discovery and mapping
• Connecting people, processes, technology, information, and financial impact in one operating model
• Finding bottlenecks, constraints, capability gaps, and improvement opportunities
• Redesigning workflows with ITIL practices, automation, and AI
• Comparing alternative future-state scenarios before investing in change
• Shifting from periodic mapping exercises to continuous sensing, learning, and improvement

📅 Wednesday, November 4, 2026 | 8:00–9:00 AM ET